Contact us

The health, safety and wellbeing of our staff is important to us, so it may be necessary to run our services with less staff than usual. This might mean we take longer to answer our phones or respond to your emails.

To make an enquiry about the NHS Report a Fault tool, you can contact us by:


If you have a unique reference number, have it with you when you call.

Telephone: 0300 330 7693
From outside the UK: +44 191 283 8937
Monday to Friday, 9am to 5pm.

Find out about call charges



NHS Business Services Authority
NHS Report a Fault tool
152 Pilgrim Street
Newcastle upon Tyne

Find out how we use your information when you call us.

We're piloting using new technologies to improve our telephone service. Find out how these new technologies use your information.